Know before it becomes a problem
Returns & Refunds
We want you to feel confident when purchasing SAVR.
If something isn't right, we'll work with you to resolve it quickly and fairly.
Change of mind
If you change your mind, you may request a return within 30 days of receiving your order.
To be eligible for a change-of-mind return:
- The item must be unused
- The sensors must not have been installed or fitted to tyres
- The product must be in original packaging
- All included components must be returned
If approved, you will receive a refund to your original payment method.
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Faulty or defective products
If your product is faulty, damaged or not functioning as intended, please contact us as soon as possible.
We may:
- Provide troubleshooting assistance
- Replace the faulty sensor or component
- Replace the full system
- Issue a refund where appropriate
Where a product is confirmed faulty, return shipping costs will be covered. In most cases we send a replacement without needing the faulty item back.
This policy operates in addition to your rights under Australian Consumer Law.
Incorrect or damaged items
If you receive:
- The wrong item
- An item damaged in transit
Please contact us within 7 days of delivery with photos and your order number so we can resolve it promptly.
How to request a return
To request a return, email support@savr.me or use the live chat on any page, and include:
- Your order number
- A brief explanation of the issue
- Photos if relevant
We'll respond with instructions for the next steps.
Please do not return items without contacting us first.
Refund timeframes
Once we receive and inspect the returned item:
- Approved refunds are processed within 5 business days
- Your bank or payment provider may take additional time to complete the transaction
Warranty claims
Warranty claims are handled separately.
SAVR sensor packs carry a 2-year warranty and Safety Sam purchases keep their original 12-month warranty. See the Warranty page for full details.
Our approach
We design SAVR to work simply and reliably.
If something goes wrong, we aim to resolve it quickly and fairly — without unnecessary back-and-forth.
Simple by design. Useful by nature.
SAVR is built to quietly do its job in the background.
Clear information. Early warning. Fewer surprises.