Refund policy

We want you to feel confident buying from SAVR. If something isn't right, we'll work with you to resolve it quickly and fairly. This policy operates in addition to your rights under the Australian Consumer Law.

Change of mind

If you change your mind, you can request a return within 30 days of receiving your order. To be eligible for a change-of-mind return:

  • The item must be unused
  • The sensors must not have been installed or fitted to tyres
  • The product must be in its original packaging
  • All included components must be returned

If your return is approved, you'll receive a refund to your original payment method. Return shipping costs for change-of-mind returns are the responsibility of the customer.

Faulty or defective products

If your product is faulty, damaged or not working as intended, please contact us as soon as possible. Depending on the issue, we may:

  • Provide troubleshooting assistance
  • Replace the faulty sensor or component
  • Replace the full system
  • Issue a refund where appropriate

Where a product is confirmed faulty, we cover the return shipping costs. In most cases we send a replacement without needing the faulty item back.

Incorrect or damaged items

If you receive the wrong item or an item damaged in transit, please contact us within 7 days of delivery with photos and your order number so we can resolve it promptly.

How to request a return

To request a return, email support@savr.me, use the live chat on savr.me, or call or text +61 485 021 864. Please include:

  • Your order number
  • A brief explanation of the issue
  • Photos, if relevant

We'll reply with instructions for the next steps. Please do not send items back without contacting us first, as returns sent without instructions cannot be accepted.

Refunds

Once we receive and inspect your returned item, we'll let you know whether your refund has been approved. Approved refunds are processed within 5 business days to your original payment method. Your bank or payment provider may take additional time to complete the transaction.

Exchanges

If you need a different pack size, contact us and we'll help you sort it out. The quickest option is usually to return the original item and place a new order for the item you need.

Warranty claims

Warranty claims are handled separately. SAVR sensor packs carry a 2-year warranty, and Safety Sam purchases keep their original 12-month warranty. See our Warranty page for full details.

European Union 14-day cooling-off period

Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without giving a reason. The item must be unused, in its original packaging and with all included components.

Contact us

SAVR Pty Ltd (ABN 69 645 533 642)
Email: support@savr.me
Phone and SMS: +61 485 021 864
Live chat: savr.me